აუთლეტის მენეჯერი

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We are currently looking for an Outlet Manager in Tbilisi who will be responsible for overseeing the daily operations of the outlet, ensuring exceptional guest service, efficient team performance, and achievement of financial and operational targets.

Key responsibilities of the Outlet Manager include, but are not limited to:

** Managing the day-to-day operations of the outlet, ensuring smooth, efficient, and high-quality service delivery;
** Ensuring exceptional guest service at all times and handling guest feedback, complaints, and inquiries in a professional manner;
** Leading, training, and supervising the outlet team to maintain high performance and service standards;
** Conducting daily briefings, team meetings, and maintaining effective internal communication channels;
** Monitoring outlet performance, including revenue, costs, and profitability, and ensuring financial targets are achieved;
** Controlling expenses and maximizing productivity through effective scheduling and resource planning;
** Overseeing POS systems, cash handling procedures, and ensuring all financial transactions are accurately recorded;
** Managing inventory, stock levels, and ensuring proper maintenance of equipment and operational assets;
** Collaborating with other departments to ensure seamless hotel operations and guest satisfaction;
** Monitoring service standards and ensuring compliance with brand standards and operational procedures;
** Analyzing sales performance and contributing to menu planning and pricing strategies to enhance profitability;
** Supporting marketing initiatives and identifying opportunities to increase revenue and guest engagement;
** Ensuring cleanliness and safety standards are consistently maintained in the outlet;
** Staying updated on market trends and continuously improving the outlet`s offerings and operations;
** Assisting in recruitment, training, and performance management of team members;
** Ensuring compliance with health, safety, and hotel policies and procedures;

Qualifications

** Minimum 3-5 years of experience in Food & Beverage operations, preferably within the hospitality industry;
** Previous experience in a supervisory or managerial role within a restaurant or hotel outlet;
** Strong knowledge of Food & Beverage operations, service standards, and guest experience management;
** Proven leadership skills with the ability to motivate, train, and manage team;
** Excellent communication and interpersonal skills;
** Customer-focused mindset with the ability to handle guest complaints professionally;
** Fluency in Georgian and good command of English;
** Proficiency in MS Office;

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