Reservations Agent
დასრულდება: 2026-07-18
** Handle all room reservations, amendments, and cancellations in line with hotel policies and procedures;
** Accurately record, process, and follow up on all reservation inquiries within required timeframes;
** Ensure all reservation details, guest information, and billing instructions are correctly entered into the system;
** Provide timely and accurate reservation confirmations to guests;
** Answer and direct all incoming calls in a professional, courteous, and efficient manner;
** Handle internal and external calls, ensuring proper routing and prompt response;
** Coordinate guest requests such as wake-up calls, housekeeping services, and maintenance requests;
** Provide accurate information to prospective guests regarding room types, rates, availability, and hotel services;
** Maintain up-to-date knowledge of hotel offerings, packages, and promotions;
** Maximize room revenue through upselling techniques and promotion of higher room categories;
** Coordinate closely with Front Office, Sales, and Marketing teams to ensure seamless guest experience;
** Build and maintain strong relationships with travel agents, corporate clients, and other partners;
** Assist in managing individual and group reservations, including waitlists and reports;
** Utilize reservation systems and tools effectively (e.g. Opera PMS/Cloud, Outlook);
** Ensure compliance with company policies, data protection standards, and financial procedures;
** Support smooth daily operations of the Reservations and Front Office departments;
** Maintain high standards of professionalism, communication, and teamwork;
** Ensure compliance with health, safety, and operational procedures;
საკვალიფიკაციო მოთხოვნები
** Minimum 1-2 years of experience in a similar role within Reservations, Front Office, or PBX operations in the hospitality industry;
** Good understanding of reservation processes, guest services, and overall hotel operations;
** Experience with reservation systems (Opera PMS/Opera Cloud is an advantage);
** Proficiency in MS Office and standard office tools;
** Strong attention to detail and accuracy in handling bookings, guest information, and call management;
უნარ-ჩვევები
* Strong problem-solving skills with the ability to handle guest inquiries and complaints professionally;
** Excellent communication and interpersonal skills, both written and verbal;
** Fluency in Georgian and English is required; knowledge of Azeri and/or additional foreign languages is considered an advantage;
⬅ უკან დაბრუნება